RETURNS & EXCHANGES

Returns

All items are non-refundable unless damaged or defective.

The ATAS Foundation will only review replacement or return requests if a product is broken or with a print error, provided that it is caused by The ATAS Foundation. The user must contact The ATAS Foundation support in 30 days after the product has been delivered and provide pictures with defects.

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will issue a full order refund to your account.

All refunds are issued on a case to case basis.

Damaged, Incorrect, or Lost Orders

In the case that you receive incorrect products, or your products have been damaged during shipping and delivery – please let us know by sending us an e-mail here. We will take appropriate action, including but not limited to: order reshipment, return shipment of incorrect merchandise, reimbursement, or refund and cancellation.

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% correct, even 1 missing letter/number can cause delivery failure. If the address is correct, please make sure to contact the local post office. In our experience we occasionally see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there. After both of these measures have been completed, please reach out by sending us an e-mail here and we will follow up with the appropriate measures.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an order for the same item, (1) send us an e-mail here and (2) send your item to: 14271 JEFFREY RD STE 514 Irvine, CA 92620, United States.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please end us an e-mail here.

Shipping

To return your product, you should mail your product to: 14271 JEFFREY RD STE 514 Irvine, CA 92620, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customs & Duties

Orders shipped outside of the United States may be subject to import taxes, customs duties, and other fees levied by the destination country. In these cases, the recipient of such an international shipment will be subject to said import taxes, customs duties, and fees when the shipment arrives at the appropriate international facility. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be. By clicking SUBMIT on your order, you are confirming that you understand your responsibility for any import taxes, customs duties, and/or other fees levied by the country of your shipping address.

Customs policies vary widely from country to country; please contact your local customs office for more information if needed. Please note that when customs clearance procedures are required, delays beyond our original delivery estimates can occur.

Sales & Promotions

All sales, discounts and promotions on products are only valid for future orders; no discounts will be given on past purchases.